Citizen Charter

S.No Services Duration (Days) Responsible Officer Remarks If not satisfied, the officer to be contacted
General
1 Public Grievances 7 Concerned Officer DEE/EE/SE/CE  
2 Complaints against Officers 2 Concerned Officer DEE/EE/SE/CE  
Technical
1 Technical Sanction for Works
  a) Normal Program 15 DEE/EE/SE/CE Survey, Investigation, Estimate Preparation & Technical Sanction. EE/SE/ENC /Govt.
b) Special Projects 45 SE/CE Survey, Investigation, Estimate Preparation & Technical Sanction. CE/ENC/GOVT.
2 Tender processing, Agreements & Grounding of Works
  a) Normal Program 15 EE/SE Tender Notification, Tender Evaluation and Concluding Agreement SE/CE/ENC
b) Special Projects 45 SE/CE Tender Notification, Tender Evaluation and Concluding Agreement CE/ENC/GOVT.
3 Recording the Measurements of Completed Works (Bill Recording) 2 AEE/AE   DEE/EE/SE
4 Check Measurement of Completed Works 2 DEE   EE/SE/CE/ENC
5 Super Check Measurement if needed 2 EE/SE   SE/CE/ENC
6 Quality Control Check 3 DEE/EE/CE   CE/ENC
7 Submission of Bills to the Division Office 2 DEE   EE/SE
8 Scrutiny of Bills at Division Office 1 EE   SE/CE/ENC
9 Submission of Bills to the PAO 1 EE   SE/CE/ENC
10 Preparation of Final Bill
    a) Normal Program 15 AEE/DEE/EE/SE/CE   EE/SE/CE/ENC
b) Special Projects 30 AEE/DEE/EE/SE/CE   EE/SE/CE/ENC
11 Extension of Agreement Time (EOAT) 7-28 AEE/AE/DEE/EE/SE/CE From the date of receipt of proposal DEE/EE/SE/CE/ENC /GOVT
12 Return of EMD/FSD 7 DEE/EE/SE   EE/SE/CE/ENC
Note: In case of any Problems, Inform the concerned District Superintending Engineer or District Collector by person or through E mail.